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DELIVERY OF GOODS
Physical goods will be delivered by Australia Post and/or other reputable courier companies. Deliveries are shipped  promptly upon receipt of full payment. Delivery may take between 2 and 21 days, depending on the delivery option and the customer order requirements for a personalised item. Extreme weather conditions may hinder normal delivery times. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received however, replacement of damaged or lost items is made at the discretion of the owner of Piomotto Pets.

To assist in the prevention of lost goods a tracking number will always be obtained from the courier or Australia Post and the tracking number provided to the customer.

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RETURN POLICY

Piomottopets.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

If you are not satisfied for any reason with the items you have purchased, you have 14 days to notify us via email at info@piomottoets.com.au so I can contact you regarding the return. The product/s must be returned within 14 days so the refund can be processed. Any refund will be processed promptly once the item/s have been received.

The goods must be returned unused, in the packaging along with any rechargeable chords belonging to the product. 
Payment of refunds will be made by the same method that you made payment.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.

Refunds and exchanges will require your proof of purchase.
If you have received faulty or damaged goods. Please provide a photo of the damage to us at info@piomottopets.com.au
Refunds or replacements will be credited back to the customer once the goods have been received.